Troubleshooting

I can sign in but cannot see a project

The email identity needs membership in the project's workspace. Mobile HailMe accounts and platform accounts are separate. Contact support with the workspace/project name. Never email the OTP or key.

I selected an option but sending is unavailable

The checkbox shows setup for this project/environment. It does not approve LIVE access. Preparation-only channels have no transport. Stored provider settings are checked locally and can still require separate credentials/route/provider acceptance. Check TEST/LIVE and ask the operator about admission status.

Another owner changed the options

Reload saved options, inspect the newest selection and apply your edit again. An uncertain save must be read back before editing. Hiding a setting does not erase a credential or stop jobs.

No code arrives

For cabinet sign-in, wait through the cooldown, check spam and verify the email address. Production owner sign-in may be allowlisted. Verify TEST codes are synthetic and appear only in the explicit FAKE inbox with a dedicated scope. The mobile HailMe phone OTP is a separate compatibility path until the planned migration is accepted.

ACCEPTED, UNKNOWN and delivery receipts

ACCEPTED means a provider accepted the operation; TEST acceptance is simulated. It does not prove handset arrival or reading. UNKNOWN means a provider call may have succeeded but its result is ambiguous. Keep the operation and reconcile; never send a replacement with a new key as an automatic fallback.

Usage and CSV disagree

Check project, environment, period, timezone, channel and source filters. CSV uses the accepted filter snapshot. Notification Usage excludes Verify; Verify costs are shown under Verify. Organization subscription charges and top-ups are outside project notification costs. BYOC provider invoices are separate.

Budget exhausted even with a free fee policy

A zero project budget pauses new admission, including zero-fee operations. Pending and UNKNOWN reserves also consume committed capacity. Lowering a budget does not cancel previously accepted work. Do not clear budgets or generate new keys to bypass a limit.

SDK cannot download or signatures fail

Check the individual Maven reader credential and expiry, trusted bootstrap manifest and publisher fingerprint. Do not disable verification, change repository origins or regenerate trust metadata blindly. The Maven token is different from your platform project key.

I want an invoice or LIVE activation

Contact Max. Commercial onboarding and invoices are handled manually. Sandbox invoices are sample documents, not CFE or proof of a real payment.